Whether you own a small or large appliance repair business, properly training your staff is key to success. As you already know, there are always changes in this industry, especially now as we move forward with more environmentally friendly products, and you want to ensure you and your employees are up to date. However, training time on the job often means less production, which is why it is far more beneficial to attend hands-on training workshops.
Here are just a few of the reasons you may find the training useful for your business:
If you are training staff on the fly, you will generally only be able to train them when jobs come up that require this specific repair. And unfortunately, only one person can work on the job at a time. Sending your team to a workshop enables them all to dig into the project. It also enables them to make mistakes without it penalizing our business. Let’s face it… you would rather see them make a mistake during a workshop than on a customer’s $3,000 refrigerator!
Learning Best Practices
People have a tendency to get stuck in a rut when they are in the same routine over and over. This is very easy for technicians, who are out on their own just about every day. At times, bad habits can form, even if the repair is still getting done. A certain shortcut could lead to issues down the road that are not even being considered. There could also be techniques being used that are actually costing your business money. Think of the workshop as an extra set of eyes to make sure your employees are doing the repairs the proper way.
Learn About New Equipment and Technology
As a small business owner, realistically, the only way your employees are going to learn about new technology is when they finally have to work on it. Would it not be more beneficial for them to attend a workshop where the latest technology was available to them in a practice environment?
Develop New Relationships
Networking can never be overestimated. We have all been in positions where we get in the weeds and that phone will not stop ringing. There are also times when you find yourself short-staffed. Would it not help your business to have a partner of sorts with another business where you could refer business or pick up extra business when you were slow? This is a win-win-win situation, meaning both business owners and the client benefit from not having to wait an excessive amount of time for service.
If you are interested in attending one of our appliance repair training sessions, click here. Or, you can give us a call at 888-296-2383 for more information.