SAMSUNG Branded Engineer Appliance Repair Tech | Maryland

Website Custom Communications, Inc.

Custom Communications, Inc.
Award-winning, mobile field service technicians.


CCi is one of the nation’s largest providers of managed mobile field services. Over the last 20 years, we’ve become an industry leader by successfully developing a unique model that exceeds customer and client service expectations. Through active monitoring, management and direct relationships with our technicians, CCI consistently delivers award-winning customer service for our clients.

Core objectives:
Provide a highly sought-after workforce to major industry partners
Provide work to independent contractor technicians

$10,000 bonus for SAMSUNG 2020 Home Appliance and TV certified techs who supply their own approved van
$1000 no experience bonus
$1000 referrals
Earn up to $400 per day or more

Technicians receive web-based work assignments to provide quality in home appliance repair while outperforming the industry’s highest standards in customer service.

Summary of activity:
Home appliance repair
Work order status
Coordinating with warehouse
Coordinating scheduling and routing
Coordinating with triage and tech support
Invoicing labor payments
Tracking customer inventory and returns
Performance data monitoring
Tracking payments and purchases

While work assignments and customer parts are provided, Appliance Repair Technicians are independent contractors who are compensated within established pay rates for self-providing their own:
Approved white van
Tools and approved materials

Bonuses are available for all experience levels (including no experience) and pay out incrementally.
To qualify for the full ten-thousand-dollar sign on bonus, applicants present existing SAMSUNG 2020 HA and TV credentials along with their approved white van prior to start.


Approved white vans (tech provides):
2013 or newer
Chevy Express
Chevy City Express
Dodge ProMaster City
Dodge ProMaster Cargo
Ford Transit
Ford Transit Connect
Mercedes Benz Metris Cargo
Mercedes Benz Sprinter
Nissan NV200
Nissan NV1500
Scion XB
Alternative options, *speak with a recruiter to learn more

$1250-$2000 typical 5-6 day work week
$50 standard work order
3-4 jobs daily for new techs
6-8 jobs daily for experienced, senior techs
$100,000+ annually top performers
Weekends and some holidays are typical
Weekly payments begin during the fourth work week

Blue collar action:
Driving, windshield time – the money is out there
Uninstalling and reinstalling appliances
Disassembling and reassembling appliances
Lift 50 lbs. daily, maneuver 250 lbs. occasionally
Carry, kneel, pull, lift, reach and wrench
Deal with all types of customers, most are great, all pay 🙂
Manage important details in web-based applications – independently

Task examples
Connect water and gas lines, check for leaks
Use a voltmeter
Level washing machines
Thaw frozen icemakers with a hand held steamer
Uninstall a mounted microwave
Replace the pump on a dishwasher
Replace the belt on a dryer
Pull out and access the back of refrigerators
Use an app to lookup a model number and locate instructions

Successful personalities
Entrepreneurial, can do attitude
Blue collar toughness, solo warrior
Soft skills that exceed customer expectations
Sharp personal *and* vehicle presentation
Dependable, consistent availability
Self-manage inventory and invoicing details
Continue ongoing certifications
Capitalize on evolving opportunities (opening new markets, learning new things)
Progress to maximize your own income potential
Experience that makes you a really good fit
Experienced Appliance Repair Technician 😉
If you have the right Industry certifications and van you get the full $10,000 sign on bonus and you’ll quickly be making $400 or more per day.

Experienced Satellite Cable Technician
No more ladders, no more rooftops, no more crawl spaces and no more working out in the snow and rain. We’re sending satellite cable techs out on their first route after a few days of practice and they love it! Make the same money and more by staying inside the customers home. Bring booties 😉

Experienced Maintenance Technician
You could have the mechanical aptitude we’re looking for and be perfectly accustomed to customers, landlords, residents or guests looking over your shoulder while you take things apart, fix them, and put them back together. Add $50 to your income as you head off to solve the next problem in your $400+ day.

Experienced Residential Services Technician
If you’ve made money as a blue collar, paid by job technician who completed multiple residential work orders daily, then you are a really good fit to learn a new trade and make $400 or more every day.

Experienced in something else?
Have you run a residential route (multiple jobs) daily?
Did you perform physical work inside the customer’s home?
Was there a sales approach element where you had to overcome customer adversity to achieve a more profitable outcome?
Did you maintain a set of tools and use some mechanical skills on each job?
Were you paid by completed work order and now have a deep understanding of the phrase ‘get the job done’?

Required abilities:
Move heavy stuff without breaking or scratching things
Take things apart and put them back together
Disconnect water and gas lines without making a mess
Reconnect water and gas lines without causing a leak
Use all kinds of hand tools: electric and handheld screwdrivers, open end wrenches, hex bits, nut drivers, sockets, etc.
Voltmeter use – which setting? What does the readout mean?
Read diagrams and follow detailed instructions
Ask for help when you need it

Must have to start:
Approved white van listed above
Clean criminal history
Clean driving record
Clean drug screen
18 years of age (minimum) to sign a contract

We walk you through on-boarding:
Self-insure your business
Background check
System credentials
Industry coursework
Ride Along
Industry certifications
Tooling, badging and branding
Load out, routing and invoicing
Bonus payments
Weekly payments
Progress to completing 8 jobs per day ($400)

Apply now
Complete a short application
Upload your resume
Connect with a live recruiter