Website Asurion
Essential Duties and Responsibilities:
• Responsible for reducing Asurion’s replacement spending costs by increasing save rates on products deemed unrepairable or unreplaceable by in-home service technicians
• Responsible for providing technical expertise across all brands, specializing in LG, Samsung, GE, Frigidaire, Electrolux, Maytag and Whirlpool
• Responsible for expertise on all appliance product lines for their given industry. Example: MA TAS must have expertise in: Refrigeration, Laundry, Dishwashers, Cooking, etc.
• OEM warranty verification
• Suggestions for next steps in troubleshooting
• Responsible for overall resolutions to repair or replace product
• Creating buyout / dispatch requests as necessary
• Identifying part numbers / kits needed to make a repair
• Act as technical liaison between Asurion and OEM
• Ensure all transactions are properly documented in data management systems
• Use technology as needed to assist field technicians with repairs
• Help identify training needs of field technicians and relay back to the FSM team
• Assist the FSM team and DTS agents as needed
• Ensure field service technicians adhere to processes that meet client needs and expectations
• Develop and maintain excellent customer relationships with service technicians within the Asurion service network
Here’s what you’ll bring to the team:
• 20 years road experience as a Major Appliance service technician within the service industry
• Sealed system certified
• Authority in servicing major appliances
• Excellent organizational and time management skills
• Excellent written and communication skills
• Ability to own multiple tasks in a dynamic environment
• Able to sit for long periods of time while talking on the phone and using a computer
• Ability to use multiple database programs
• Typing Skills
• Moderate computer skills
• Familiar with Office products, Word and Excel
• Spanish speaking a plus
• 100% remote work at home
• Pay rate $60,000 to $70,000 a year
• 10% yearly bonus
• $5,000 sign on bonus
Text TECH2 to 22100 and apply directly from your phone in minutes!
